Analisis Kinerja Instalasi Farmasi Terhadap Kepuasan Pasien Rawat Jalan Pada Klinik Muhammadiyah Siti Fatimah Pare Menggunakan Metode Balanced Scorecard: Analysis Of Pharmacy Installation Performance On Outpatient Patient Satisfaction At Muhammadiyah Siti Fatimah Pare Clinic Using The Balanced Scorecard Method. Pharmaceutical Novelty, [S. l.], v. 1, n. 2, p. 60–65, 2025. DOI: 10.70310/f1m33x98. Disponível em: https://pn.borneonovelty.com/index.php/pharmaceuticalnovelty/article/view/10. Acesso em: 10 mar. 2026.